Store Guide and Help

Please find below a short guide which we hope you will find useful.  Please also refer to our Terms and conditions.

Your Details

Once you have registered, use of the Store is by credit or debit card, and payment in full is required.

We do not sell or share your personal details to or with anyone externally. You retain the responsibility at all times to ensure that your personal details contained within your customer details are correct and current, especially in relation to changes of address and contact numbers.

Your Address

The main address that you register with must be the address that the card statement is sent to, however you can use a different delivery addresses.  You will be given this option on placing an order.  

Security

Authentic sites use SSL web server certification offering secure communications by encrypting all data to and from the site.

You can click on the lock to view the site SSL Certificate, confirming the site's validity. 

Information relating to the site certificate can be obtained via the Certificate link.

Passwords 

When you register to use our site, you may be asked to provide an e-mail address and create a password. You must keep this password confidential and must not disclose it or share it with anyone. 

You remain responsible for all activities and orders that are submitted under your password, if you suspect your password has been obtained by someone else you should log in under your existing password and amend your registration details and password.

New College reserves the right to suspend or cancel a customer registration at our discretion, or if you breach any of the terms and conditions identified within this Policy. The suspension or cancellation of such rights does not affect either party's statutory rights or liabilities.

Forgotten Password

You can use the forgotten link, where you enter your e-mail address and a reminder of your password is then sent to you via email.

Internet Usage

Once registered with us, you can log in and out of our service at any time, but we accept no responsibility for any inability to connect due to your own technical problems, any period where essential maintenance is being carried out, or any problems arising on the Internet generally from external sources.

Prices of Products and Services 

All prices are valid as at the time of ordering, and we cannot accept claims for refunds where prices for like items are available at a lower price at a later date or time.

All prices are inclusive of VAT at the prevailing rate unless otherwise stated.

Acceptance of order

All orders are confirmed both on screen and by e-mail, and any subsequent problem with regard to delivery will be notified by e-mail. You should therefore ensure that your e-mail address is current and active within your registered details.

Delivery

Some of the services available from the On-Line Store do not involve delivery.

Where delivery applies to your purchase, your confirmation e-mail identifies to our relevant department that goods are to be sent to the delivery address identified in your order, and this will be arranged during the course of the normal working week.

It remains your responsibility, following the placement of an order, to ensure that delivery can be accepted at the location identified

Terms and Conditions

You must accept our Terms and Conditions as you complete your purchase. This safeguards both of us and ensures a smooth and trouble-free buying experience.

Payment

You can pay by any MasterCard, Visa credit card, Maestro, Visa debit card and Amex.  Your card details will be encrypted and only the last four digits will appear on your order confirmation. Your card details are not held once the transaction is completed, and on subsequent visits, you will need to input card details again.

Payment in full must be made at the time of placing the order, and any subsequent cancellation of your order will be refunded to the credit of the card used in the transaction as appropriate.   All transactions are in Pounds Sterling (£).

Products and Services

All products, services etc, are offered subject to availability, and certain goods will have stock limits and purchasing limits. We accept no liability for the unavailability of our products or services.

The Store is operated by New College, Holywell Street, Oxford, OX1 3BN.